From Excel Chaos to Excellence: Our Customer Journey Transformation

In the fast-paced world of construction and refitting, efficient customer interaction management is crucial. At Manor Interior Solutions, we understand this all too well, which is why we embarked on a transformative journey almost a year ago, transitioning from Excel spreadsheets to a bespoke solution.

Addressing Industry Challenges

Like many businesses in the UK, we initially relied on Excel spreadsheets to handle customer information and enquiries. While practical for a one-person business, as we expanded, managing multiple projects across different functions like sales, project management, and design became increasingly challenging. We needed a solution that could centralize information and streamline the customer journey.

Discovering BuildM8: The All-in-One Solution

After extensive market research, we found that most existing software options fell short of our needs. They either lacked the comprehensive solution we envisioned or were overly complex and not user-friendly. That’s when we discovered BuildM8, a game-changing solution that seamlessly addressed our requirements.

Customized Excellence with BuildM8

The BuildM8 team meticulously analysed our processes, emphasizing real-time communication and reliable tools for generating quotes. With clear requirements in hand, we implemented a customized solution to bridge the gap between inquiry and execution.

Achieving Efficiency and Growth

Today, BuildM8 streamlines our customer journey, monitors profitability, and manages our jobs pipeline efficiently. It’s tailored to our unique needs and has significantly improved our business operations.

Leading the Digital Revolution

Our journey from Excel chaos to BuildM8 excellence has been a game-changer. We’ve experienced improved efficiency, enhanced customer interactions, and elevated our business to new heights. We’re confident that BuildM8 can do the same for many other businesses in the UK.